It is time to think about hiring a virtual receptionist for your company? Hiring a small business receptionist can often lead to issues like limited hours, missed calls, and growing expenses. A virtual receptionist service can help you overcome many of the common problems by working with a professional and consistent answering service for your company. Read on to find out more about the main benefits of hiring a virtual receptionist for your small business.
Reduced Staff Workload:
With a Santa Ana virtual receptionist, your staff members can get on with doing the tasks that they were initially hired to do. In many small businesses that do not have a dedicated receptionist in-house, it can often end up in a situation where the owner and other staff members spend a lot of time answering calls, which can cut into time spent on other important work duties. This can slow the workflow down and make it difficult for employees to refocus when they finally get back to their work.
In general, you can expect to pay an in-house receptionist just over $30,000 per year, not including the cost of any benefits that you provide your employees and other employment costs that you will need to pay. Each time a receptionist hands in their notice and you need to replace them, you will incur additional hiring costs from advertising, recruitment, and training. On the other hand, working with a virtual receptionist provides you with more predictable, controllable costs.
Less Office Space Needed:
With an in-house receptionist, you will need to provide them with their own workstation. While it might not seem like a lot, this can quickly become a problem in a smaller office building if your receptionist needs their own desk, computer, and phone system, and enough space to do their job. However, with a virtual receptionist, you’ll eliminate the need to provide an in-house workstation, allowing you to reduce your overheads and free up more space in the office for additional staff members doing other types of work.
More Hours Covered:
Outsourced virtual receptionist services will often provide you with access to several different people who can do the job, enabling them to cover more hours for your business compared to one in-house receptionist. Hiring a receptionist means that you are limited to having them work a typical forty-hour work week while a virtual receptionist could provide services for your company around the clock.
No Missed Calls:
No matter how hard-working your in-house receptionist might be, they will usually be limited when it comes to the number of calls that they are able to take. Calls might go to voicemail while your receptionist is dealing with another customer, for example. While it’s unavoidable, it can frustrate your customers and even cause damage to your company’s reputation.
If you want to provide better customer service while saving money and freeing up time spent by your employees on call answering and receptionist duties, there are plenty of reasons to consider hiring a virtual receptionist for your business.